日本語 
ORLAB Co., Ltd. and DevRev Japan LLC have expanded their reseller partnership to help Japanese startups and growing businesses introduce AI-powered customer support. The collaboration combines DevRev’s AI platform with ORLAB’s expertise in implementation, training and ongoing adoption, with a focus on companies expanding across domestic and international markets.
As businesses grow, customer information often becomes scattered across support records, product documentation and internal knowledge. This makes it harder to maintain consistent responses as inquiry volumes rise and multilingual support becomes necessary. The two companies aim to bring this information together, helping teams respond faster while leaving decisions that require human judgment to staff.
ORLAB already uses DevRev’s platform in its Wawiwa data analysis education programme to answer technical questions and provide relevant learning information. Sensitive matters, including refunds, payments and personal information, are directed to staff. Dev Rev implementation at Palace Link, which provides SaaS solutions on labour-saving and unmanned management of accommodation and building.
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As part of this expanded collaboration, the companies will create multilingual knowledge bases, which allow computer-aided replies with defined limits. The ORLAB team will also provide support to organizations in planning, setting up, developing and continuously adopting these solutions.
The partnership aims to help growing companies scale customer support without increasing operational pressure at the same pace. Both companies also plan to explore collaboration with financial institutions, investors, telecom operators and IT companies supporting business growth.
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