日本語 
Sony Biz Networks Corporation has added an “Answer Creation Support Function” to its “Assist AI Chat Bot,” an internal chatbot service under its corporate ICT solution brand “NURO Biz,” which generates answers to questions escalated by users through dialogue with AI.
This feature will reduce the burden on administrators in creating responses, standardize response quality, and contribute to further improving the user experience.
Background of this update
“Assist AI Chat Bot” is a service that uses AI to assist in resolving internal inquiries from employees to back-office departments, acting as a substitute for contact persons. It reduces the workload involved in handling inquiries, supports knowledge management, and facilitates continuous organizational operations.
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The “Assist AI Chat Bot” has a function to escalate questions that the AI could not resolve to the administrator, and a function to accumulate the details of those responses as new knowledge. However, for escalated questions, the administrator had to organize the relevant information and create the answer from scratch.
The newly added “Answer Creation Support Function” allows AI to instantly generate draft answers to escalated questions. Administrators can then refine the content by interacting with the AI based on the generated draft answers, quickly creating the optimal response.
This feature reduces the workload involved in creating responses, standardizes sentence structure and expression, and enables the provision of clear and consistent answers to users.
We will continue to enhance and add features to optimize back-office operations and improve the value of our services.
SOURCE: PRTimes
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