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Seto is testing what a practical, on-ground version of government AI actually looks like.
The city has launched “Smart Public Lab AI Concierge,” an AI chatbot built to handle resident queries across its website and LINE account. Under the hood, it pulls information using Azure AI Search and Google Custom Search, then generates responses through Azure OpenAI Service. Translation in simple terms. Faster answers without human bottlenecks.
The intent is pretty straightforward. The government needs to reduce response times and decrease staff work requirements while making their services more accessible to citizens. The residents can access information at any time because they do not need to depend on office hours or wait in call queues.
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What matters here is not the tech stack. They serve as a showcasing. Advertisements don’t start an increase of potential AI adoption and; many experiments end up stuck in pilot mode. This one goes live, directly in front of citizens, where failure is visible.
There is also a data angle. Every query becomes insight into what residents actually need, which can feed back into policy and service design.
If this scales beyond Seto, it signals a shift. Public sector AI moving from dashboards to daily citizen interaction. That is where things start to get real.
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