日本語 
Pole To Win Co., Ltd., a company that supports the resolution of challenges in the service lifecycle, has started offering a “Cashless Payment BPO” service that provides end-to-end support for cashless payment service providers, including merchant screening, fraud prevention, eKYC, and internal fraud prevention.
The domestic cashless payment ratio is projected to reach 42.8% and transaction volume 141.0 trillion yen in 2024, achieving the government’s target of a 40% cashless payment ratio, indicating continued market expansion. However, phishing scams, fraudulent transactions, and identity theft are becoming more sophisticated and diverse, requiring payment service providers to continuously build fraud prevention systems that balance user protection with business growth.
Pole To Win has been supporting the cashless payment market for over eight years, providing assistance with fraud prevention, monitoring, and customer support. This service leverages our extensive operational expertise and BPO (Business Process Outsourcing) capabilities to support payment service providers in maintaining stable payment service operations.
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Furthermore, our operational system, which combines 24/7 monitoring and operation know-how cultivated in the gaming and IT fields with AI-based detection and human judgment, allows us to flexibly respond to cases where AI alone cannot make a decision. Beyond simply outsourcing tasks, we provide end-to-end support, from continuous improvement proposals for monitoring perspectives to workflows, based on insights gained from on-site operations.
Features of the “Cashless Payment BPO” Service
Over 8 years of operational experience in the cashless payment sector.
Leveraging our expertise in fraud prevention and monitoring operations, accumulated over more than eight years in the cashless payment market, we provide support tailored to the specific challenges and operational structures of each payment service provider.
Flexible fraud prevention measures through human intervention.
Even in cases where AI and rule-based detection alone are insufficient, we achieve highly accurate operation by combining them with human judgment by expert staff.
Comprehensive support including operational improvements
In addition to providing monitoring and auditing services, we support continuous operational optimization by improving monitoring perspectives and workflows based on insights gained from on-site experience.
SOURCE: PRTimes
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