Frogwell Launches Agentforce Support for Call Centers

Frogwell Inc. will begin offering implementation support services for call centers using Salesforce’s next-generation AI, “Agentforce.” This AI technology will help dramatically improve the efficiency of inquiry response operations and increase customer satisfaction.

In the call center industry, the following issues are becoming more serious due to a shortage of personnel and an increase in the number of inquiries.

Increased turnover rate due to increased workload of support staff

Time wasted responding to repetitive, routine inquiries

Longer training periods and increased costs for new operators

Declining customer satisfaction due to inconsistent response quality

It takes time to search for past support history and solutions

Also Read: Microsoft struggles to make Copilot a mainstream AI chatbot

Frogwell Inc. will continue to focus on providing AI-related solutions, primarily Salesforce Agentforce. We will continue to support companies in improving productivity and work style reforms by providing business efficiency solutions that utilize AI technology.

SOURCE: PRTimes