Tech Touch Inc. has begun offering the data strategy AI agent “AI Central Voice.”
This service uses AI to analyze and utilize qualitative information such as customer feedback, employee feedback, and sales reports within a company. By specializing in data analysis and strategic utilization, the service enhances the accuracy of AI, provides specific suggestions that are useful for improving business operations, and supports decision-making.
It has already been adopted by major companies such as TENTIAL, Aioi Nissay Dowa Insurance, Open House Architects, and Japan Airport Terminal Co., Ltd., and is attracting attention as a new option for utilizing AI.
While generative AI is becoming more widespread, many companies are facing challenges in using it in business to produce concrete results, and we believe that there are two factors behind this.
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The accuracy of the generation AI is insufficient
While “general-purpose AI” can handle a wide range of tasks, it is difficult to tune it to be optimal for each task, and it often does not achieve the accuracy that companies expect.
Lack of understanding of the work and goals
There are many cases where vendors are unable to fully understand the customer’s business operations or desired goals, and are therefore unable to build or utilize the system as expected.
Additionally, the use of generative AI has not progressed in the field of data analysis that utilizes qualitative information, and conventional Voice of Customer (VoC) analysis tools are limited to simply extracting keywords, making it difficult to obtain insights that can be applied to business.
“AI Central Voice” was developed to solve these issues.
SOURCE: PRTimes
