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Customer Experience
Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large Action Models. The goal is simple. Move customer service AI from answering queries to actually completing tasks across…
ZETA introduces ZETA LP to enhance generative AI response
ZETA Inc., a leading CX improvement company that provides the ZETA CX…
DNP Unveils AI Chatbot for Business Document Utilization
Dai Nippon Printing Co., Ltd. (DNP) has developed the "DNP Document Structured…
Altius Link Unveils AI Service for Customer Voice Analysis
Altius Link Co., Ltd. will begin offering a new service, "Altius ONE…
Link Partners with SoftBank to Distribute BIZTEL Cloud CTI
Link Corporation, which operates "BIZTEL," is pleased to announce that it has…
Ricoh’s AI Voice Concierge Supports Unmanned Service
Ricoh Company, Ltd. and Ricoh Japan Co., Ltd. announced the launch of…
B-with and SoftBank Sign Omnia LINK Resale Agreement
B-with Corporation is pleased to announce that it has entered into a…
transcosmos launches CX Square Setos & RPA in Indonesia
transcosmos has grown in Indonesia by opening “CX Square Setos,” a new…
Mobilus Launches AI Agent Voicebot at SBI Ikiiki Shotan
Mobilus Inc., a developer and provider of CX solutions for contact centers,…
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