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Customer Experience
Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large Action Models. The goal is simple. Move customer service AI from answering queries to actually completing tasks across…
CTC Offers RightTouch Cloud for CX and Self-Help Sites
ITOCHU Techno-Solutions Corporation (CTC) announced that it has signed a distributorship agreement…
RightTouch and Itochu Techno-Solutions Join Forces on CX
cInc., which is transforming customer support with data and AI, is collaborating…
AI Data Launches Support Knowledge DB in AssistPro IDX
AI Data Corporation has launched a knowledge database for customer support. It's…
Mirai AI Secures Patent for Automated Call Technology
Softu Corporation, which provides the AI automatic telephone answering service "Mirai AI,"…
AI Square Links QuickSummary2.0 with FastHelp Service
AI Square Inc. will begin offering a collaboration service with TechMatrix Corporation's…
MK System Links Salary Dream with Chatwork for DX Push
MK System Co., Ltd., which develops systems and provides cloud services for…
Starley’s Cotomo AI Adds New Chat Mode Feature
Starley Inc., which designs new relationships between humans and AI, has launched…
NeoJapan debuts neoAI Chat for desknet’s platform
NeoJapan Inc. will begin offering "neoAI Chat for desknet's," a generative AI…
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