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Customer Experience
IVRy Inc. has launched IVRy AI Contact Center, positioning it as an AI native platform built to handle customer conversations end to end, not just assist agents. The timing is…
NRI Launches “CXynapse Hub” for CX Strategy Support
Nomura Research Institute has launched something called CXynapse Hub. It is meant…
Comdesign Partners ‘CT-e1/SaaS’ with ‘clearA’ Voice Tech
Comdesign Inc., which provides the cloud-based CTI "CT-e1/SaaS" as a monthly service,…
MediaLink Debuts ‘Knowledge Link’ Automation Tool
MediaLink Inc., provider of the telephone AI agents "DX Denwa" and "AIto,"…
TechMatrix and Vottia Unite to Boost AI Customer Support
TechMatrix Corporation has joined hands with Vottia Inc. to link its contact…
Hitachi Solutions Create Unveils CX Community Service
Hitachi Solutions Create, Ltd. will begin sales of its "Online Community Service"…
Fujitsu Uses Generative AI to Upgrade Pension Chatbot
Fujitsu has started building a new AI chatbot service for the Japan…
Fujitsu to power NTT DOCOMO’s new digital ticket platform
Fujitsu announced that it will provide its digital ticketing service to NTT…
Sabre and All Nippon Airways Launch Global NDC Content
The SabreMosaic™ Travel Marketplace has played a significant role in the global…
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