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Customer Experience
Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large Action Models. The goal is simple. Move customer service AI from answering queries to actually completing tasks across…
NTT Technocross launches AI Voicebot for Contact Centers
NTT Technocross has launched CTBASE/Smart Communicator, an AI-powered voicebot service designed to…
Japan’s First Cardiac Hospital Launches AI Chat Support
New Heart Watanabe International Hospital, a world-renowned cardiac surgery institution headquartered in…
NRI Launches “CXynapse Hub” for CX Strategy Support
Nomura Research Institute has launched something called CXynapse Hub. It is meant…
Comdesign Partners ‘CT-e1/SaaS’ with ‘clearA’ Voice Tech
Comdesign Inc., which provides the cloud-based CTI "CT-e1/SaaS" as a monthly service,…
MediaLink Debuts ‘Knowledge Link’ Automation Tool
MediaLink Inc., provider of the telephone AI agents "DX Denwa" and "AIto,"…
TechMatrix and Vottia Unite to Boost AI Customer Support
TechMatrix Corporation has joined hands with Vottia Inc. to link its contact…
Hitachi Solutions Create Unveils CX Community Service
Hitachi Solutions Create, Ltd. will begin sales of its "Online Community Service"…
Fujitsu Uses Generative AI to Upgrade Pension Chatbot
Fujitsu has started building a new AI chatbot service for the Japan…
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