Customer Experience

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NTT DOCOMO Expands Global Streaming Ambitions with Japanese Content Hub in Thailand

NTT DOCOMO, INC. the leader of telecom industry in Japan, is making efforts to speed up its worldwide media plan by launching a Japanese content hub on a Thai streaming…

Kaunet Introduces Flyle AI for VOC and CX Enhancement

Kaunet Co., Ltd., an e-commerce service provider within the Kokuyo Group, has…

Feitian Japan debuts IoT Cube payment SaaS platform

IoT Cube steps in as Feitian Japan’s attempt to simplify how small…

Sumitomo Mitsui Card Uses Gen-AX AI for Contact Centers

Sumitomo Mitsui Card Co., Ltd. is a prominent Japanese financial services firm,…

LiveCall Launches Transcription and AI Summary Features

LiveCall, a cloud-based web customer service tool operated by Spinshell Inc., is…

Zeals and Digirise Partner to Advance AI Agents

Zeals Inc., the company behind customer service AI agents, has teamed up…

Future Shop Teams with Print Designer for DIY Products

Future Shop has kicked off a collaboration with System Graphie’s design simulator…

Morisawa Launches Web Font Pro for Big Sites/Cloud

Morisawa has made a new proposal for Morisawa Fonts which proposed Web…

Frogwell Launches Agentforce Support for Call Centers

Frogwell Inc. will begin offering implementation support services for call centers using…

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