Customer Experience

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IVRy Leverages AI-First Model for Japan’s Contact Centers

IVRy Inc. has launched IVRy AI Contact Center, positioning it as an AI native platform built to handle customer conversations end to end, not just assist agents. The timing is…

LEEEP and E-Store ShopServe Connect Review Workflows

REGALI has started API integration between its customer experience platform LEEEP and…

Glad Cube Launches AvaSell AI Avatar Sales Tool

Glad Cube is now offering AvaSell. It is a sales support service…

Dekirukun Signs Capital and Business Deal With SoldOut

Dekirukun Inc., a developer of AI agents for the web production industry,…

Spinshell Introduces Staffing for Web Service Experts

Spinshell Co., Ltd. has obtained a "License for Labor Dispatch Business" on…

Hakky Builds Finance AI Agents to Enable Dialogue-to-Action CX

Hakky Inc., a company that develops AI products and supports data utilization…

AI-Powered Seasonal CX: How Brands Keep Customers Engaged from the Holidays to the New Year

The holidays hit hard every year. Black Friday, Cyber Monday, the rush…

Media Kobo Forms Business Alliance with Credit Saison

Media Kobo Co., Ltd. is pleased to announce that it has entered…

Pling Reports Japan Growth and New Features

Pling, an audio content platform, announced the availability of new features and…

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