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Customer Experience
Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large Action Models. The goal is simple. Move customer service AI from answering queries to actually completing tasks across…
Media Kobo Forms Business Alliance with Credit Saison
Media Kobo Co., Ltd. is pleased to announce that it has entered…
Pling Reports Japan Growth and New Features
Pling, an audio content platform, announced the availability of new features and…
Kaunet Introduces Flyle AI for VOC and CX Enhancement
Kaunet Co., Ltd., an e-commerce service provider within the Kokuyo Group, has…
Feitian Japan debuts IoT Cube payment SaaS platform
IoT Cube steps in as Feitian Japan’s attempt to simplify how small…
Sumitomo Mitsui Card Uses Gen-AX AI for Contact Centers
Sumitomo Mitsui Card Co., Ltd. is a prominent Japanese financial services firm,…
LiveCall Launches Transcription and AI Summary Features
LiveCall, a cloud-based web customer service tool operated by Spinshell Inc., is…
Zeals and Digirise Partner to Advance AI Agents
Zeals Inc., the company behind customer service AI agents, has teamed up…
Future Shop Teams with Print Designer for DIY Products
Future Shop has kicked off a collaboration with System Graphie’s design simulator…
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