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Customer Experience
GIBRY Inc. has teamed up with TB Next Communications Inc. to rethink how contact centers actually run, not just layer tools on top. The focus is simple. use generative AI,…
TMJ Co Partners with Wizleap for Customer Introductions
TMJ Co., Ltd., a Secom Group company that develops and operates contact…
Pluszero Launches “Miraio,” Reliable AI Agent for Call Center
Pluszero Inc., which provides, develops, maintains, and operates various technology solutions such…
Bellsystem24 and Thinker Launch AI to Predict Call Needs
The Generative AI Co-Creation Lab., an initiative of BELLSYSTEM24, Inc., has begun…
HEAVEN Japan and Feedforce Group Forms Partnership
HEAVEN Japan Co., Ltd. has partnered with Feedforce Group Inc. to begin…
DocuSign Japan Launches its IAM for CX for Local Market
DocuSign Japan K.K. has launched "DocuSign IAM for CX" in Japan. They…
Kindrill Unveils AI-Powered based Automatic FAQ System
Kindrill Japan Co., Ltd. has developed an automatic FAQ generation system that…
Gainsight Acquires Skilljar to Accelerate Customer Mastery
Gainsight, the leading Customer Success Platform, announced the acquisition of Skilljar, a…
IVRy launches new feature “Voice Recognition Q&A” AI generates and answers Q&A from phone call content
IVRy Inc., which provides the conversational voice AI SaaS "IVRy," is pleased…
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