Customer Experience

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GIBRY and TB Next Boost Contact Centers with AI

GIBRY Inc. has teamed up with TB Next Communications Inc. to rethink how contact centers actually run, not just layer tools on top. The focus is simple. use generative AI,…

Asobica Launches AI Tool to Automate Customer Feedback

Asobica Inc., which provides the honest opinion data platform "coorum" based on…

RightTouch raised over 800 million yen in its Series A round

RightTouch Inc. has raised over 800 million yen in total in its…

Lost Item Cloudfind, ORIX Form Capital, Business Alliance

Find Inc., provider of the "Lost Item Cloudfind," is pleased to announce…

Dentsu PR Launches Initiative to Boost Corporate Media

Dentsu Digital Inc. and Dentsu PR Consulting Inc. announced a joint project.…

Tech Touch launches data strategy AI agent “AI Central Voice”

Tech Touch Inc. has begun offering the data strategy AI agent "AI…

Masterpiece Group Launches AI-BPO Agent, SaaS service

Masterpiece Group Inc. will begin offering a contact center-specialized AI agent in…

IVRy Forms Strategic Partnership Agreement with SC Digital

IVRy Inc., which provides the conversational voice AI SaaS "IVRy," is pleased…

Zendesk Announces its new “Zendesk Resolution Platform”

Zendesk, Inc., a leading support platform company that utilizes AI and develops…

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