Customer Experience

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Finatext Launches AI Role-Play Tool for Insurance Sales

Finatext Inc. has started offering ‘Finatext AI Sales Assist -AI Role-Playing-,’ a SaaS tool for insurance companies and agents. It uses generative AI to let users practice interactive sales conversations…

VOC.AI Launches “Multi-Agent” Feature for AI Agent

VOC AI Inc. has released a new feature , "Multi-Agent," for its…

HCL Tech and Microsoft Expand Partnership to Drive AI-Powered Contact Center Transformation

HCL Tech is growing its partnership with Microsoft. This will help improve…

KDDI and Digital Human Develop AI Character “Nagisa”

Digital Human Inc. is pleased to announce that it has jointly developed…

Technochain launches “RAG&” an internal knowledge utilization solution using generative AI technology

Technochain Inc., which supports small and medium-sized enterprises in improving their productivity…

Macnica and Flect Partner to Streamline Customer Data Integration for Enhanced CX

Macnica and Flect have teamed up to launch a "Customer Data Utilization…

Trusthub Enhances Customer Engagement with Braze to Drive Business Growth

Braze Inc. is a top customer engagement platform based in Minato-ku, Tokyo.…

Hakuhodo Unveils Generative AI “Virtual Salesperson”

Hakuhodo Inc. has announced the development of a new service prototype called…

Hakuhodo unveils AI-powered “DATA GEAR Voice Analysis”

Hakuhodo Inc. is pleased to announce the launch of “DATA GEAR Voice…

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