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Customer Experience
GIBRY Inc. has teamed up with TB Next Communications Inc. to rethink how contact centers actually run, not just layer tools on top. The focus is simple. use generative AI,…
NICE, ServiceNow Partner to Deliver AI Customer Service
NICE announced a strategic partnership with ServiceNow at ServiceNow's annual customer and…
Nishika Adds Multilingual Feature to SecureMemo AI Tool
Nishika Inc. has implemented a real-time multilingual mixed recognition function in its…
E-Guardian Inc Develops AI-Based Customer Support Tool
E-Guardian Inc. is pleased to announce that it has begun developing an…
Xplaza Adds AI Agent Feature to Content Service “Mark”
EXPLAZA Inc., which is engaged in social implementation of generative AI, including…
NEC Corp Unveils AI Contact Center for CX and EX Boost
NEC Corporation will launch its new AI-powered solution, NEC Communication Agent, in…
Yappli Inc Debuts Next-Gen Web Platform “Yappli WebX”
Yappli Inc., provider of the app development platform "Yappli," has begun offering…
IVRy with Ehime Bank to boost SME digital transformation
IVRy Inc., which provides the conversational voice AI SaaS "IVRy," is pleased…
Asada Clinic, IBM Japan Develop AI Chatbot for Infertility
Asada Ladies Clinic and IBM Japan announced that they had jointly developed…
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