Customer Experience

Gainsight Acquires Skilljar to Accelerate Customer Mastery

Gainsight, the leading Customer Success Platform, announced the acquisition of Skilljar, a leading external training LMS (Learning Management System), in a move that is expected to further evolve how companies deliver learning to their customers. Also Read: Anymind Group’s Conversational commerce platform “AnyChat” launches AI customer service agents Today, traditional static LMS are evolving into dynamic, integrated learning environments to meet the needs of modern learners who want immediate, contextual knowledge. Leveraging Skilljar's AI technology, Gainsight is moving toward "Agentic Education," a proactive, personalized learning experience that provides support at the optimal time and with the right content for each individual's learning needs, helping to drive both revenue growth and superior customer outcomes. SOURCE: PRTimes