Customer Experience

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IVRy Leverages AI-First Model for Japan’s Contact Centers

IVRy Inc. has launched IVRy AI Contact Center, positioning it as an AI native platform built to handle customer conversations end to end, not just assist agents. The timing is…

Advanced Media Replaces Spreadsheet Scoring with AI

Advanced Media has launched a dedicated product website for AmiVoice CQM Assist,…

Collective Path Inc. Buys “eventory” IP from US Firm

Collective Path Inc., provider of the event platform "eventory," is pleased to…

Aqualeaf Rolls Out Script-Free QR AI Chatbot SuttoChat

Aqualeaf Co., Ltd. has officially launched a new AI chatbot service called…

CAC identity and Persol Team Up on Call QA Automation

CAC identity Co., Ltd. and Persol Business Process Design Co., Ltd. announced…

CommerceX Holdings Gets ¥1.73B for DX and M&A

CommerceX Holdings has raised a total of 1.73 billion yen in its…

Netflowers Announces Launch of AI Chatbot Ai Button

Netflowers Inc. is pleased to announce the official launch of its AI…

Finatext Launches AI Role-Play Tool for Insurance Sales

Finatext Inc. has started offering ‘Finatext AI Sales Assist -AI Role-Playing-,’ a…

Future Shop Teams Up with storeeel Digital Platform

Future Shop Co., Ltd., which provides the SaaS-based e-commerce site construction platform…

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