Customer Experience

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NTT DOCOMO Expands Global Streaming Ambitions with Japanese Content Hub in Thailand

NTT DOCOMO, INC. the leader of telecom industry in Japan, is making efforts to speed up its worldwide media plan by launching a Japanese content hub on a Thai streaming…

IVRy Leverages AI-First Model for Japan’s Contact Centers

IVRy Inc. has launched IVRy AI Contact Center, positioning it as an…

Future Shop starts collaboration with ResolVoost service

Future Shop Co., Ltd., which provides the SaaS-based e-commerce site construction platform…

AOKI and Hitachi Solutions team up to revamp CX stack

AOKI Holdings and Hitachi Solutions have entered a long term partnership centered…

Spacey Co. launches Yoyappin with West Japan Railway

Spacee Inc. is rolling out a new reservation platform called Yoyappin in…

EC-CUBE Introduces Re:Use E-Commerce Solution

EC-CUBE Co., Ltd., a consolidated subsidiary of Ilgurum Co., Ltd., is pleased…

Genesys Advances Virtual Agents to Task Completion

Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large…

Temu teams with DEKRA to Boost Marketplace Quality

Temu is tightening its grip on product quality. The company announced its…

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