Customer Experience

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GIBRY and TB Next Boost Contact Centers with AI

GIBRY Inc. has teamed up with TB Next Communications Inc. to rethink how contact centers actually run, not just layer tools on top. The focus is simple. use generative AI,…

NICE and AWS partner to simplify enterprise AI automation

NICE announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services…

ReviCo and GENIEE SEARCH Partner to Use Reviews for Search

We are pleased to announce that "ReviCo", a review marketing platform provided…

ValorizeAI Raises 35 Million Yen Funding for AI Sales BPO

ValorizeAI Inc. is pleased to announce that it has raised a total…

Japan System Adds AI Help Desk to JTB-CWT’s Bizvance

Japan System Co., Ltd. ServiceNow Japan LLC and JTB Business Travel Solutions,…

AIto Adds Live Transfer Feature to Voicebot for Support

MediaLink Inc., the provider of “AIto,” an AI agent that automates customer…

Yamashita PMC with Ricoh to boost facility management

Yamashita PMC Co., Ltd. and Ricoh Co., Ltd. are pleased to announce…

JCOM and Foonz’s “Sokucom” Boosts Sales and Service

Foonz Inc., which provides the omni-channel communication platform "Sokucom," has disclosed a…

HOUSEI Inc Releases AI Chat BI Tool “imprai ezBI” Ver1.1

HOUSEI Inc., a technology company that provides AI and DX solutions, is…

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