Customer Experience

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NTT DOCOMO Expands Global Streaming Ambitions with Japanese Content Hub in Thailand

NTT DOCOMO, INC. the leader of telecom industry in Japan, is making efforts to speed up its worldwide media plan by launching a Japanese content hub on a Thai streaming…

VELUX Japan Debuts SELFBOT, Its First GenAI Chatbot

Nippon VELUX Co., Ltd., a specialist skylight manufacturer, has decided to introduce…

VOICHAT adds BPO support to boost web customer service

VOICHAT Inc. has launched a new “Handled Customer Service BPO Plan” for…

Mitsubishi UFJ AM Adds “KARAKURI” for Support Upgrade

Karakuri Inc., a company that empowers customer support, is pleased to announce…

Zendesk Names Taro Mori CEO of Japan

Zendesk Japan, Inc., the leading AI-powered support platform company, today announced that…

Revcom Inc announces new service “MiiTel Synapse”

RevComm Inc. has introduced "MiiTel Synapse," a new voice AI service aimed…

Tecotec Forms Capital and Business Alliance with Nomura

Tecotec Corporation is pleased to announce that it has entered into a…

Kubell Partners Launches “Takushita” BPaaS BPO Service

Kubell Partner Co., Ltd. will begin offering "Takushita", a BPaaS (Business Process…

Meta Unveils AI Chatbot Feature to Start Conversations

Meta is reportedly developing a new AI chatbot feature that allows the…

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