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Customer Experience
Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large Action Models. The goal is simple. Move customer service AI from answering queries to actually completing tasks across…
Kubell Partners Launches “Takushita” BPaaS BPO Service
Kubell Partner Co., Ltd. will begin offering "Takushita", a BPaaS (Business Process…
Meta Unveils AI Chatbot Feature to Start Conversations
Meta is reportedly developing a new AI chatbot feature that allows the…
Yamato Enhances Customer Support with Oracle Gen AI
Yamato Contact Service, a contact center business under Yamato Holdings, has introduced…
RevComm Inc Launches MiiTel AI and Data Mining Report
RevComm Inc. has begun offering "Data Mining Reports" based on call big…
Cloud Circus Adds Knowledge Graph to IZANAI Chatbot AI
Startia Holdings, Inc. is pleased to announce that it has become possible…
Dentsu Group Unveils AI-Powered Contact Center Solution
Dentsu Inc. announced that its four domestic Dentsu Group companies have developed…
Sales Marker and Nikkei partner to redefine B2B marketing
Sales Marker Inc., which develops and provides "Sales Marker," a new growth…
Zeals Inc Launches AI Service Agent for Duncan via LINE
ZEALS Inc. has launched its AI customer service agent for “Duncan,” a…
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