Customer Experience

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NTT DOCOMO Expands Global Streaming Ambitions with Japanese Content Hub in Thailand

NTT DOCOMO, INC. the leader of telecom industry in Japan, is making efforts to speed up its worldwide media plan by launching a Japanese content hub on a Thai streaming…

Nihonkai Gas adopts AI voice bot “commubo” for Service reception

Softfront Japan Co., Ltd., a subsidiary of Softfront Holdings Co., Ltd., is…

Chiba Kogin App Launches Lifestyle-Friendly Services

Chiba Kogyo Bank Ltd. has been improving the functionality of the Chiba…

Gapraise Inc Launches Project to Enhance BIGLOBE’s CX

Gapraise Inc., an international SaaS trading company that supports digital businesses, is…

Mitsubishi UFJ Factors and Tokei Computer Broaden Ties

Mitsubishi UFJ Factors Co., Ltd. and Tokei Computer Co., Ltd.  are pleased…

Resona Bank Adopts AI Tool to Boost Contact Center Sales

PKSHA Technology Inc. has announced a new partnership with Resona Bank, Ltd.…

Fastly and STCLab Inc Announce Strategic Collaboration

Fastly, Inc., the leading global edge cloud platform, and its Japanese subsidiary,…

TOPPAN Group unveils AI-powered Contact Center service

TOPPAN Corporation, a group company of TOPPAN Holdings, and TB Next Communications…

transcosmos, Cogent Partner on Contact Center Services

Transcosmos Inc., a top global BPO provider from Japan, has teamed up…

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