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Customer Experience
Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large Action Models. The goal is simple. Move customer service AI from answering queries to actually completing tasks across…
BIZTEL and Dr.Tel Partner to Enhance Call Center Quality
Link Co., Ltd., the developer of the cloud-based CTI/call center system "BIZTEL,"…
Dialpad debuts AI-driven communication platform in Japan
Dialpad, Inc., which provides an AI-powered customer communications platform, has announced that…
VELUX Japan Debuts SELFBOT, Its First GenAI Chatbot
Nippon VELUX Co., Ltd., a specialist skylight manufacturer, has decided to introduce…
VOICHAT adds BPO support to boost web customer service
VOICHAT Inc. has launched a new “Handled Customer Service BPO Plan” for…
Mitsubishi UFJ AM Adds “KARAKURI” for Support Upgrade
Karakuri Inc., a company that empowers customer support, is pleased to announce…
Zendesk Names Taro Mori CEO of Japan
Zendesk Japan, Inc., the leading AI-powered support platform company, today announced that…
Revcom Inc announces new service “MiiTel Synapse”
RevComm Inc. has introduced "MiiTel Synapse," a new voice AI service aimed…
Tecotec Forms Capital and Business Alliance with Nomura
Tecotec Corporation is pleased to announce that it has entered into a…
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