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Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large Action Models. The goal is simple. Move customer service AI from answering queries to actually completing tasks across…
TOPPAN Group unveils AI-powered Contact Center service
TOPPAN Corporation, a group company of TOPPAN Holdings, and TB Next Communications…
transcosmos, Cogent Partner on Contact Center Services
Transcosmos Inc., a top global BPO provider from Japan, has teamed up…
livepass Inc. Announces Next Product Strategy
livepass Inc. is pleased to announce that it is evolving from its…
Tokyo Gas Adopts “RightVoC by KARTE” AI VoC Solution
RightVoC by KARTE, a product provided by RightTouch Inc., which is transforming…
NetSuite Launches Field Service Management in Japan
Oracle NetSuite announced that with NetSuite Field Service Management, it will help…
STARFLYER and IBS to Boost STAR LINK Loyalty Platform
STARFLYER Inc., Japan's premium airline, has successfully upgraded its STAR LINK loyalty…
Adish and VOICHAT Team Up to Launch VOICHAT Support
VOICHAT Inc. is pleased to announce that it has entered into a…
Sony Biz Networks Inc Debuts New AI Chatbot “Assist AI”
Sony Biz Networks Inc. has announced "Assist AI Chat Bot." This generative…
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