Customer Experience

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Finatext Launches AI Role-Play Tool for Insurance Sales

Finatext Inc. has started offering ‘Finatext AI Sales Assist -AI Role-Playing-,’ a SaaS tool for insurance companies and agents. It uses generative AI to let users practice interactive sales conversations…

TOPPAN Group unveils AI-powered Contact Center service

TOPPAN Corporation, a group company of TOPPAN Holdings, and TB Next Communications…

transcosmos, Cogent Partner on Contact Center Services

Transcosmos Inc., a top global BPO provider from Japan, has teamed up…

livepass Inc. Announces Next Product Strategy

livepass Inc. is pleased to announce that it is evolving from its…

Tokyo Gas Adopts “RightVoC by KARTE” AI VoC Solution

RightVoC by KARTE, a product provided by RightTouch Inc., which is transforming…

NetSuite Launches Field Service Management in Japan

Oracle NetSuite announced that with NetSuite Field Service Management, it will help…

STARFLYER and IBS to Boost STAR LINK Loyalty Platform

STARFLYER Inc., Japan's premium airline, has successfully upgraded its STAR LINK loyalty…

Adish and VOICHAT Team Up to Launch VOICHAT Support

VOICHAT Inc. is pleased to announce that it has entered into a…

Sony Biz Networks Inc Debuts New AI Chatbot “Assist AI”

Sony Biz Networks Inc. has announced "Assist AI Chat Bot." This generative…

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