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Customer Experience
Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large Action Models. The goal is simple. Move customer service AI from answering queries to actually completing tasks across…
Simple Inc. introduces “coorum,” a truth data platform
Asobica Inc. is pleased to announce that it has begun providing its…
KnowledgeSense launches ChatSense and GPT-5 Thinking
KnowledgeSense Inc. provides "ChatSense," a ChatGPT system for businesses that allows them…
Nihonkai Gas adopts AI voice bot “commubo” for Service reception
Softfront Japan Co., Ltd., a subsidiary of Softfront Holdings Co., Ltd., is…
Chiba Kogin App Launches Lifestyle-Friendly Services
Chiba Kogyo Bank Ltd. has been improving the functionality of the Chiba…
Gapraise Inc Launches Project to Enhance BIGLOBE’s CX
Gapraise Inc., an international SaaS trading company that supports digital businesses, is…
Mitsubishi UFJ Factors and Tokei Computer Broaden Ties
Mitsubishi UFJ Factors Co., Ltd. and Tokei Computer Co., Ltd. are pleased…
Resona Bank Adopts AI Tool to Boost Contact Center Sales
PKSHA Technology Inc. has announced a new partnership with Resona Bank, Ltd.…
Fastly and STCLab Inc Announce Strategic Collaboration
Fastly, Inc., the leading global edge cloud platform, and its Japanese subsidiary,…
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