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Customer Experience
IVRy Inc. has launched IVRy AI Contact Center, positioning it as an AI native platform built to handle customer conversations end to end, not just assist agents. The timing is…
IVRy Leverages AI-First Model for Japan’s Contact Centers
IVRy Inc. has launched IVRy AI Contact Center, positioning it as an…
Future Shop starts collaboration with ResolVoost service
Future Shop Co., Ltd., which provides the SaaS-based e-commerce site construction platform…
InsightX Gets Another ¥200 Million from Rakuten Capital and It Says a Lot About Where Japan’s AI Market Is Headed
InsightX, a Tokyo based AI startup, has raised another ¥200 million from…
AOKI and Hitachi Solutions team up to revamp CX stack
AOKI Holdings and Hitachi Solutions have entered a long term partnership centered…
Spacey Co. launches Yoyappin with West Japan Railway
Spacee Inc. is rolling out a new reservation platform called Yoyappin in…
EC-CUBE Introduces Re:Use E-Commerce Solution
EC-CUBE Co., Ltd., a consolidated subsidiary of Ilgurum Co., Ltd., is pleased…
Genesys Advances Virtual Agents to Task Completion
Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large…
Temu teams with DEKRA to Boost Marketplace Quality
Temu is tightening its grip on product quality. The company announced its…
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