Customer Experience

Altius Link Unveils AI Service for Customer Voice Analysis

Altius Link Co., Ltd. will begin offering a new service, "Altius ONE Data Platform VOX", on September 2, 2025, which collects and analyzes the full text of "all voices" scattered across customer touchpoints. This service comprehensively collects and analyzes all customer feedback in its original form, including contact center response data, e-commerce site reviews, social media posts, and survey responses, and extracts customer insights by deeply reading the context of customer sentiment, requests, dissatisfaction, etc. By visualizing the background of customer feedback that traditional VOC analysis was unable to capture, it provides the information necessary for planning marketing initiatives and improving services in real time, dramatically improving the quality and speed of corporate decision-making. "Altius ONE Data Platform VOX" is a data marketing platform service that automatically collects text data…