Customer Experience
IVRy launches new feature “Voice Recognition Q&A” AI generates and answers Q&A from phone call content
IVRy Inc., which provides the conversational voice AI SaaS "IVRy," is pleased to announce that it has developed technology that uses AI to analyze conversation content and generate new Q&A, and will fully launch this as a "voice recognition Q&A" function from April 2025. "Voice Recognition Q&A" not only answers inquiries from outside the company by referencing existing Q&As (frequently Asked Questions and Answers), but also analyzes call data and generates and recommends new Q&As to be added from the results. Not only does it enable prompt responses to inquiries by AI, but it also enables anyone to easily enrich Q&As without any hassle. If an answer cannot be found from existing Q&As, the AI will transfer the call to the appropriate department or person in charge depending on the…
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Otsuka Shokai provides operational support services for the EDR product “Microsoft Defender for Business”
Otsuka Shokai Co. Ltd. announced that it will start offering "Tayoreru EDR Advisory Service for…
Telexistence Inc. Joined the AI Robot Association together with Toyota Motor Corporation and others to promote the construction of the VLA model
Telexistence Inc. has joined the AI Robot Association as a board member and has begun…
ITBusinessToday Weekly News Roundup With Plus, ServiceNow, Chubu Electric Power, Rakus, NetOns & Airx and More!
In GovTech news this week… 🔹 Plus and TIER IV Partner to Advance Autonomy 2.0…
AWS Unveils “Ocelot” Quantum Chip, Advancing Error Correction with Analog Cat Qubits
Amazon Web Services (AWS) has launched its new quantum computing chip, "Ocelot." This move puts…
Latest Customer Experience
Ozvision and Perplexity Form Strategic Partnership
Ozvision Co., Ltd., which operates businesses mainly including the points site "Hapitas" with over 5.5 million users and the easy…
Technochain launches “RAG&” an internal knowledge utilization solution using generative AI technology
Technochain Inc., which supports small and medium-sized enterprises in improving their productivity and competitiveness through AI solutions, has begun offering…
Macnica and Flect Partner to Streamline Customer Data Integration for Enhanced CX
Macnica and Flect have teamed up to launch a "Customer Data Utilization Solution." This solution improves customer experience (CX) by…
Trusthub Enhances Customer Engagement with Braze to Drive Business Growth
Braze Inc. is a top customer engagement platform based in Minato-ku, Tokyo. CEO Atsuhisa Mizutani leads the company. They announced…
Hakuhodo Unveils “Virtual Salesperson” Service Prototype Using Generative AI for Enhanced Customer Engagement
Hakuhodo Inc. has announced the development of a new service prototype called "Virtual Salesperson," leveraging generative AI to enhance consumer…
Hakuhodo launches “DATA GEAR Voice Analysis” to visualize and analyze voice of customer (VoC) using generative AI
Hakuhodo Inc. is pleased to announce the launch of “DATA GEAR Voice Analysis,” a consulting service that uses generative AI…
GREE CX Launches App Marketing Platform “GREE CX Suite”
GREE CX, Inc. will begin offering a new service called "GREE CX Suite" to support companies' app marketing. With various…
Synthesia Raises $180M in Series D Funding to Revolutionize AI Video Communications
Synthesia, a global leader in AI-powered enterprise video communications, has successfully closed its $180 million Series D funding round. Led…