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Mitsubishi Electric Digital Innovation has signed a partnership agreement with Nexthink. The purpose of this partnership is to improve employee experience or DEX and to make enterprise IT operations stronger. The collaboration is designed to bring visibility to corporate IT environments. It will focus on identifying issues so that teams can act quickly before the problems grow worse.
Businesses today are using cloud services, artificial intelligence and other digital tools. This makes their IT environments more complex. Problems, with computers, software and networks can slow down employees. When technology doesn’t work well it slows down work. Reduces overall productivity.
Because of this managing employee experience is becoming more important. DEX means paying attention to how employees use workplace technology. It includes gathering data and using that data to improve IT systems. By catching problems companies can fix them before they affect workers. This leads to productivity, better performance and more satisfied employees.
Mitsubishi Electric Digital Innovation has years of experience building, managing and running IT systems. They have worked with organizations, in finance, manufacturing and government. Through this partnership they will bring their IT knowledge together with Nexthink’s DEX technologies. This combination will help companies manage IT in more proactive ways.
The collaboration will initially explore two key areas.
IT Environment Visibility and Proactive Issue Detection
Companies will focus on making IT environments clearer for employees. This includes computers, applications and network infrastructure. By gathering and studying data from these systems organizations can spot issues early and take preventive measures before issues hit business operations. Companies hope that these changes, in the IT environments will help employees avoid problems. Organizations will keep looking for ways to prevent issues so that business operations stay smooth.
AI-Driven IT Operations and Experience Improvement
The partnership will also look at how artificial intelligence and automation can make IT operations better. Artificial intelligence analysis and automatic responses are expected to help IT teams fix issues quicker and keep making the employee experience better. The focus is on how artificial intelligence and automation can make IT operations better. The focus is, on how artificial intelligence and automation can make the employee experience better. The team will explore ways to use intelligence and automation to improve IT operations. The team will explore ways to use intelligence and automation to improve the employee experience.
The companies plan to explore specific collaboration opportunities and service offerings centered on these capabilities.
Nexthink Japan President Takeshi Hagino said that organizations need to focus not only on introducing new technologies but also on ensuring employees can use them effectively to generate business results. He highlighted the importance of understanding employees’ everyday digital experiences and preventing problems before they occur.
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Mitsubishi Electric Digital Innovation will contribute its experience supporting enterprise IT infrastructure, while Nexthink will provide its DEX management technology. The partnership is intended to help Japanese organizations improve workplace IT environments and obtain greater value from their technology investments.
Nexthink offers employee experience management software. This software helps IT teams find and fix problems on devices, applications and networks. The software is used by companies around the world. It helps than 25 million employees. The company has its office in Lausanne, Switzerland and another office, in Boston, Massachusetts. The company has nine offices in total across the globe.
Mitsubishi Electric Digital Innovation is part of the Mitsubishi Electric Group and leads digital transformation initiatives while providing technology and expertise to support customer business transformation and address social challenges. The company had approximately 5,400 employees as of April 2026.
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