Culti Multi-Karte Adds Web Reservations Built Around Real Store Operations

Sapeet has added a web reservation function to its AI medical record system, Culti Multi-Karte, designed to connect reservations with customer service and ongoing support. The system moves beyond basic slot management by using reservation data alongside service history and customer records. Customers can book, adjust, cancel, and then rebook appointments online, while stores can set which staff are eligible based on customer conditions, deal with overlapping reservations using real capacity, and factor in staff travel between different locations. This shift tackles a steadily growing operational snag for clinics, dental offices, fitness centers, and similar setups dealing with labor shortages and higher customer acquisition costs. By tying reservation data to later interactions, the whole system is supposed to back up steadier customer experiences and help stores make better, more grounded decisions at the location level.

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