PagerDuty Partners with SCSK System Management

PagerDuty, Inc., a provider of incident management solutions, is pleased to announce that it has entered into a Managed Service Provider (MSP) partner agreement with SCSK System Management Corporation, which has extensive experience in IT system operation and management services.

With systems becoming increasingly complex and downtime directly leading to lost business opportunities and damage to reputation, rapid incident response and ensuring stable system operation are urgent management challenges for all companies. This collaboration will powerfully integrate PagerDuty’s centralized incident response platform with SSM’s in-house operational services. This will fundamentally solve the problems of exhaustion and reliance on individual expertise in our customers’ IT system operations, and provide next-generation operational services that strongly support sustainable business growth and digital transformation (DX).

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In today’s increasingly complex world of systems, business disruption and lost opportunities due to failures have become critical business risks that must be avoided. To address this challenge, SSM has been providing a “remote operation service” in which expert technicians respond quickly and flexibly to operational issues 24 hours a day, 365 days a year.

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PagerDuty will provide SSM with its unified incident response platform to strongly support SSM’s efforts to further enhance its in-house operated services. Recognizing that the introduction of this platform will significantly contribute to improving SSM’s business continuity, both companies have entered into an MSP partner agreement.

Going forward, PagerDuty will continue to contribute to the stable operation of our customers’ IT systems and the sustainable growth of their businesses through the strong partnership between the two companies. Furthermore, by using our solutions to expedite and automate incident response and streamline operational tasks, we will contribute to improving the quality of system operations and addressing the shortage of IT personnel and promoting work-style reform.

SOURCE: PRTimes