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INTEC Inc., part of the TIS INTEC Group, has teamed up with Atlassian Corporation. They aim to create a new operations platform using Atlassian’s Jira Service Management. This platform will help companies improve IT service management, boost operational efficiency, and speed up digital transformation.
INTEC uses its solid operational knowledge and engineering skills to create standardized operation menus. Atlassian offers technology like AI tools, automation, and a scalable global framework. This partnership automates routine IT tasks. It also standardizes them. This lets IT teams focus on important projects.
The platform has AI-powered incident classification. It also automates personnel assignment and detects similar cases. These features can cut inquiry response times by half. A dedicated service portal boosts communication. It offers real-time dashboards and detailed reports for better transparency. It provides real-time dashboards and detailed reports. This helps improve transparency. ITIL®4-compliant processes and AI-driven knowledge management ensure consistent service quality. The platform boosts continuous improvement and proactive problem-solving by analyzing data and sharing insights.
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INTEC and Atlassian Corporation will add new operational management and AI features by fall 2025. Further upgrades will follow by spring 2026. This initiative seeks to reduce the burden on corporate IT teams. It also addresses talent shortages and allows for more flexible operations. It helps companies find new value by transforming digitally.
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