日本語 
Zendesk, Inc., a leading AI-powered support platform, has added new features to its AI service platform , the Zendesk Resolution Platform, to deliver seamless experiences that directly impact service outcomes. This platform is an “AI-first” comprehensive solution that integrates automation, intelligence, and human contextual understanding to accelerate problem resolution. By incorporating generative AI and advanced analytics, Zendesk is shaping the future of customer and employee experiences.
The Zendesk platform is unique in that it prioritizes resolution as a success metric, rather than simply the number of interactions. This approach moves away from the volume-based approach seen in traditional services, reducing user friction while driving desired results.
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The new features added this time provide a consistent AI experience across all channels, making it easy for anyone to use AI. At the heart of this is the ” Email Response AI Agent” (English video), which automates key customer channels even for complex product support, achieving significant efficiency. Combined with features such as generative AI search (English video), this will increase the speed of resolution, balance operational scalability with high-quality experiences, and fundamentally change how companies handle customer support.
SOURCE: PRTimes
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