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PeopleX Co., Ltd., which solves HR challenges with AI from recruitment to performance support, announced “PeopleX AI Sales,” a new product that uses AI to support the entire sales process. Leveraging the AI technology and knowledge accumulated through the development and provision of HR tech services, including “PeopleX AI Interview,” the company is now entering the sales tech field.
In addition, we are also announcing three new AI products that will transform the way we evaluate talent.
Background/significance
Against the backdrop of a worsening labor shortage and the rapid trend of DX (Digital Transformation), the adoption of sales tech products has become an inevitable undertaking that will determine a company’s competitiveness. In this area, there are many services such as customer relationship management and sales support, but with the spread of online business negotiations and advancements in AI technology, these services are becoming even more sophisticated.
Responding to these trends, we have decided to develop and offer “PeopleX AI Sales,” a groundbreaking new product that strongly supports companies’ sales activities, by making full use of the technology and knowledge we have accumulated through our conversational AI services in the human resources field. Through this product, we will enable a reduction in the workload at the sales site and an improvement in the quality of conversations with customers, as well as comprehensively support sales personnel training and product improvement cycles, thereby contributing to the sustainable growth of companies and the strengthening of their sales organizations.
Also Read: LiLz and Tsukishima JFE Aqua Solution begin joint development and capital/technology partnership for “Five Senses Inspection Solution”.
“PeopleX AI Sales” Overview
AI analyzes and reports on data obtained from sales negotiations. This helps in understanding the situation toward securing orders, formulating strategies, providing customer support, and even influencing product improvements and new business ideas, as well as contributing to the development of sales personnel. In the future, we will expand the scope of support to include processes leading up to sales negotiations and implement functions to support sales negotiations in real time.
Business negotiation supportBy analyzing sales negotiation data, the system visualizes the probability of securing an order and sales forecasts. AI also suggests the next strategic steps, efficiently turning individual sales negotiation data into organizational assets, thereby strengthening the overall sales capabilities of the organization.
Support for the order process
Objective feedback from AI can be used to improve the proposal skills of sales representatives. Furthermore, connecting it to “PeopleX AI Role-Playing” can further enhance the effectiveness of talent development.
Customer Success
Based on the content of sales negotiations, AI visualizes the relationship with the customer. It calculates the Net Promoter Score (NPS) and makes it possible to identify requests, satisfaction levels, and signs of churn risk. This helps maintain and improve good relationships with customers.
Product Feedback
AI aggregates and analyzes customer feedback, visualizing the true value of products and services. Detailed reports of customer evaluations inspire improvements and new business ideas, driving evolution and ultimately increasing sales.
SOURCE: PRTimes
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