Kujira Develops Kujira Telephone Reception AI Agent for Businesses

Kujira Co., Ltd. began development of a new system called “Kujira Telephone Reception AI Agent,” which uses AI to automatically answer and return calls for businesses where telephone support is essential, such as hotels, real estate, laundromats, and beauty salons.

This service works in conjunction with existing systems, checking the latest information in real time and providing accurate responses and automating processing. can automatically respond and process accurately, thereby alleviating labor shortages, reducing call costs, and improving customer satisfaction at the same time.

Hotels, property management companies, laundromats, beauty salons and other locations all face common challenges, including:

• Labor shortage : Routine inquiries make up the majority of work, preventing staff from concentrating on their core duties.
• High call costs : With toll-free numbers, you continue to be charged even while you are waiting.
• Difficulty in providing accurate responses : It is not possible to immediately check the latest reservation information or machine status, and it takes time to respond and deal with the situation.

The greatest strength of the telephone reception AI agent is that by integrating with existing systems, it can not only handle initial reception but also automate the actual processing of business operations.

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Rather than simply answering calls, the AI ​​retrieves information from business systems in real time and instantly responds and completes processing.

Four benefits of introducing “telephone reception AI agent”

• “Accurate response” linked to existing systems: By connecting to PMS, property management databases, remote management systems, etc., and referencing the latest information, accurate responses and even processing are automated . This is a departure from conventional AI that only handles initial reception.
• Reduce labor costs and call charges: AI handles over 70% of routine inquiries. Furthermore, the automatic call-back function significantly reduces toll-free waiting charges.
• Zero-wait customer experience: Eliminate frustrations such as not being able to get through on the phone or having to wait. 24 hours a day, 365 days a year, never let your customers slip away.
• Flexible implementation: It can be connected to both your own company’s system and other companies’ systems. It can be implemented without making major changes to your current environment, making it easy to establish in your business.

SOURCE: PRTimes