With the launch of TikTok Shop in Japan, Newjia Co., Ltd. will begin full-scale deployment of a next-generation AI call center system that utilizes AI agent technology for e-commerce businesses.
This innovative AI agent provides a customer support environment optimized for the new purchasing experience of the TikTok Shop era by achieving a 100% answering rate and full response 24 hours a day, 365 days a year to young people’s impulse purchases at night and late at night, which are difficult for traditional human operators to handle.
Newzia Co., Ltd. will strengthen its implementation support for e-commerce businesses in preparation for the full launch of TikTok Shop.
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In addition, we will continue to improve the functionality of our AI agents to support e-commerce businesses at the forefront of the ever-changing world of SNS commerce.
SOURCE: PRTimes
