“Haihaimail,” an email marketing service provided by Rakus Co., Ltd., will begin offering “AI Help,” an AI support service in June 2025, in which AI will answer inquiries from customers using “Haihaimail” about how to use the service, etc.
Reduce customer waiting time by speeding up inquiries
The support desk for “HaihaiMail,” which has been adopted by over 10,000 companies, receives over 13,000 inquiries per year.
Until now, customer success staff have responded to inquiries one by one, but during peak times or outside of business hours, customers may have to wait for a response. In addition, we have received feedback that it is difficult for customers to resolve their concerns or questions on the permanent support site themselves. In order to solve these issues and further improve customer convenience, we have developed a support service that utilizes generative AI.
Also Read: ELYZA reveals GenAI results for Sumitomo Mitsui Support
“Haihaimail” is a service that provides practical know-how by applying the science of email marketing.
It researches and verifies email marketing trends and examples, and provides proven operational know-how and success stories through its service, “Haihaimail.” It also aims to maximize the results for all its customers by providing after-sales support to ensure that the know-how is utilized to achieve results, and by constantly analyzing the success stories and product improvement requests of the companies that have adopted the service, and providing feedback to the service.
SOURCE: PRTimes
