Prodilight Expands Telful with Advanced Call Management

Prodilight has rolled out new updates to its telephone management service, Telful powered by INNOVERA, adding functions aimed at improving usability and reducing resource strain for businesses. The system, already adopted across industries from government to healthcare and retail, automates call allocation based on business hours, caller identity, and operational settings, helping organizations handle calls more efficiently without sacrificing service quality.

The latest update introduces three key features. A newly added phone book function allows businesses to register and share contact information across devices, making call history review and number management more seamless. LINE integration has been added to Telful’s notification tools, expanding beyond existing platforms such as Slack, Teams, and email, enabling businesses that rely on LINE for customer and internal communication to receive call notifications directly. Additionally, the service’s calendar function now displays business hours, simplifying the management of varying schedules and improving the accuracy of automated call handling.

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These enhancements reflect growing demand across industries for more efficient and customizable call management solutions. By continuously refining Telful based on customer feedback, Prodilight is positioning the platform as a practical tool for organizations seeking to balance customer responsiveness with streamlined operations.