Mail Dealer, an email sharing and management system provided by Rakus Co., Ltd., has begun collaborating with OSORA, an inbound call system provided by Scene Live Co., Ltd.
With this collaboration, when receiving a call, the “Email Dealer” screen will be called up from “OSORA,” and past email and telephone inquiry history will be easily viewed. This will allow customers to respond more accurately by referring to past correspondence without the hassle of searching.
Through this collaboration, Scene Live and Lux aim to provide products with high market value and contribute to improving business efficiency and customer service quality for companies.
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To prevent this, it is important to respond while keeping track of past interactions with customers, but telephone support work requires real-time response, so staff must instantly grasp the necessary information, which results in issues such as increased psychological stress and workload.
In addition, customers have to wait while we check their past response history, which prolongs the response and leads to a decrease in customer satisfaction.
In order to solve these issues, “OSORA” and “Mail Dealer” have teamed up.
This new integration enables smoother response by allowing instant reference of pop-up information, which not only reduces the burden on field staff, but also shortens customer waiting time and contributes to improving customer satisfaction.
SOURCE: PRTimes
