IVRy Inc., which provides the conversational voice AI SaaS “IVRy,” is pleased to announce that it has developed technology that uses AI to analyze conversation content and generate new Q&A, and will fully launch this as a “voice recognition Q&A” function from April 2025.
“Voice Recognition Q&A” not only answers inquiries from outside the company by referencing existing Q&As (frequently Asked Questions and Answers), but also analyzes call data and generates and recommends new Q&As to be added from the results. Not only does it enable prompt responses to inquiries by AI, but it also enables anyone to easily enrich Q&As without any hassle. If an answer cannot be found from existing Q&As, the AI will transfer the call to the appropriate department or person in charge depending on the content of the call.
As the labor force declines, companies are being forced to streamline their telephone answering operations and improve customer experience. Many companies are working to streamline their telephone operations, and our service has issued more than 25,000 accounts in total.
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While many of our customers who use IVRy have made positive comments such as “We have achieved business efficiency,” “It has led to improved customer satisfaction,” and “It has led to increased sales,” there were also needs such as “We want AI to respond to inquiries that AI can answer,” and “We want inquiries to be completed by voice for customers who are not good at push operations.” In response to such opinions, we developed “Voice Recognition Q&A” as an additional function with the aim of further achieving business efficiency and improving customer satisfaction.
With “Voice Recognition Q&A,” AI automatically generates Q&As suited to businesses based on call data with customers, and the more you use IVRy, the more the AI evolves and the more questions it can automatically respond to.
SOURCE: PRTimes
