MONO BRAIN Inc. is pleased to announce that it has added an “automatic response saving function” to its CS task-specific AI Copilot “FastFlow,” which automatically saves responses copied by operators for use in customer support into a response history database.
“FastFlow” is an AI Copilot specialized for customer support operations.
AI automatically searches and references internal knowledge (templates, response history, manuals, etc.) to generate optimal response suggestions for inquiries. Operators can respond quickly and accurately by simply checking and correcting the AI’s response suggestions, reducing the time it takes to create responses by approximately 46% (example of a company that has implemented the system).
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In “FastFlow,” AI generates answer proposals by referring to past response history, but the freshness and quality of the reference data greatly affect the accuracy of the answer. Until now, operators had to manually accumulate excellent answers that they created or edited as knowledge. The new “Answer Auto-Save Function” automatically records the answer text that the operator clicks the “Copy” button on FastFlow in the system as a response history. This allows the latest phrases and solutions actually used in the field to be accumulated as knowledge semi-automatically without any hassle, leading to improved accuracy in answer generation by AI from the next time onwards. This function makes it possible to efficiently utilize the excellent response know-how of operators as an asset for the entire team, contributing to standardizing the response quality and improving productivity throughout the CS department.
SOURCE: PRTimes
