AI

InfiniTalk Launches AI Dashboard for Voice Platform

JMS United Co., Ltd., a consolidated subsidiary of Impact Holdings Co., Ltd., which operates BPO businesses including call center outsourcing and information and communications/content support businesses, will begin offering a new function, "AI Dashboard," on August 25, 2025, which combines the analytical power of AI with intuitive visualization to support call center managers in making quick and effective decisions. The new "AI Dashboard" function is a BI tool equipped with generative AI that visualizes data for the entire call center, business groups, and individual operators, and provides trend analysis and improvement advice using AI, allowing users to intuitively grasp operational status that could previously only be viewed as numerical data. Previously, complex data aggregation and processing was required, but by utilizing the "AI Dashboard," the latest data is automatically organized…