アイオーティー

BIZTEL、「KDDI 光ダイレクトライン」を活用したサービスを展開

Link Corporation, the developer of the cloud-based CTI/call center system "BIZTEL," which has held the No. 1 domestic market share for eight consecutive years, has added "KDDI Hikari Direct" to its lineup of telecommunications carriers to which BIZTEL can be connected, and will begin offering it. BIZTEL, provided by Link, is a cloud-based call center system used by over 2,000 companies of various sizes and industries. In addition to clear calls, a stable system, high-level security, and a user interface that is easy for even senior operators to use, it offers a variety of functions such as AI call evaluation and summary and voice bot integration, and supports the streamlining of customer support and center operations, as well as the automation of operations in a wide range of industries, including…