English 
アルティウスリンク has deployed its Virtual Agent Voice solution at the customer center of Chiku Takubin as delivery demand pushed incoming calls to nearly double year over year. So the voicebot now handles around 2,000 inquiries each month, which honestly used to take about 1.5 full-time operators that were doing it manually or at least mostly manually.
The rollout kicked off with simpler and repetitive call categories first, then it sorts of expanded into broader use cases afterward, you know. The system is currently sitting around an 80 percent completion rate, and it also brings down the average handling time from 150 seconds to 120 seconds per inquiry.
こちらもお読みください： クウゼン、AIプラットフォームの拡大に向け16億3000万円を調達
This project kind of mirrors a broader customer service trend where automation is being used more and more, mainly to soak up volume surges, compensate for labor shortages, and leave human agents to handle more intricate customer problems instead.
日本語