メディアリンク、自動化ツール「ナレッジリンク」を発表

メディアリンク Inc., provider of the telephone AI agents “DX Denwa” and “AIto,” is pleased to announce that it will begin offering “Knowledge Link,” a next-generation data platform that automatically extracts, formats, and converts valuable internal knowledge into knowledge, from November 2025.

カスタマーサポートや社内ヘルプデスクのスタッフは、毎日多数の問い合わせに対応することに追われ、ナレッジの作成や更新に十分な時間を割くことができません。.

As a result, the “tacit knowledge” of veteran staff is not accumulated as the organization’s “explicit knowledge,” and the latest information to encourage customers and employees to solve problems on their own is not distributed to each channel.

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“Knowledge Link” is a new knowledge generation tool that automatically formats and stores inquiries and responses generated at contact centers and internal help desks as knowledge, and automatically reflects this knowledge in front-line channels such as chatbots and FAQs, thereby improving the rate of self-resolution and reducing the amount of time required to respond to inquiries.

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