INNOOV Co., Ltd., a global leader in cloud communications that helps accelerate digital transformation in businesses, announced that it has entered into a strategic partnership with Vonage Japan, LLC, the Japanese subsidiary of Vonage Holdings Corp., a wholly owned subsidiary of Ericsson, a global leader in cloud communications that helps accelerate digital transformation in businesses.
With the Vonage Communications API , INNOOV Inc. will be able to realize seamless communications, strengthen the company’s customer service capabilities, and aim to improve operational efficiency and customer experience.
In recent years, communication through chat and contact forms has increased. However, for more complex issues or when detailed support is required, voice calls may be more appropriate. To address this, Vonage Communications APIs enable INNOOV to provide seamless communication, allowing smooth transitions from chat to voice calls and receiving calls directly on PCs and smartphones. This helps companies strengthen their customer support capabilities, improve operational efficiency, and enhance customer experience.
Also Read: Softbrain launches new CRM offering for enterprises and mid-sized businesses
Vonage Japan provides cloud solutions that integrate major communication APIs such as voice, messaging, video, and authentication to help companies maximize their customer contact points. As a leader in B2B communication solutions, we also offer a range of products that enable next-generation customer engagement.
SOURCE: PRTimes
