GFLOPS Inc. and the RIKEN Institute are pleased to announce that on the support site for the supercomputer “Fugaku”, initial inquiries from users who previously filled out a form were handled by humans, but have now been completely automated using the generative AI assistant “AskDona”.
”AskDona” was introduced in July of last year as a generative AI chat that applies Search Augmentation Generation (RAG) technology, with the aim of encouraging users to solve their first-stage inquiries from the Fugaku support site themselves. When it was introduced, a rigorous review was conducted on the accuracy of the answers, and the unique RAG mechanism that can handle large volumes of multiple files at the same time was highly evaluated.
In the approximately six months of operation, it was confirmed that AskDona provides accurate answers to inquiries from Fugaku users and is being fully utilized as a tool to promote self-resolution. In addition, after careful data analysis of the risk of hallucination and user usage trends, it was determined that the accuracy of answers and practicality of the system had reached a sufficient level to handle primary inquiries. Based on these results, from February 2025, primary inquiries from Fugaku users will be fully handled by the AI assistant generated by AskDona.
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The RIKEN Center for Computational Science (R-CCS) is actively promoting the use of generative AI, and for more information on the center’s efforts with generative AI, please refer to this interview article. Director Matsuoka of RIKEN‘s R-CCS shared his vision for the social implementation of the world’s most powerful supercomputer, Fugaku, and his deep insights on its integration with generative AI.
SOURCE: PRTimes
