LINE Yahoo! Japan has added ‘AI Delivery Information’ to Yahoo! Shopping to help users with more detailed delivery date and order tracking information.
This feature gives you order information, store holidays, item details and payment status to provide reasons for an item not shipping and when an item is expected to arrive. The feature also highlights potential delays, store announcements and the best way to reach us.
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This is a top post-purchase concern, representing about 26% of all post-order questions on Yahoo! Shopping. The service expands the capabilities of its AI assistant to cover post-purchase matters, as e-commerce companies seek to mitigate buyer anxiety and minimized repetitive pre and post-sale inquiries.


