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AI DATA Inc., a company that leverages corporate data and AI, has added a new specialized function for the measurement equipment industry, “Complaint Judgment Troubleshooting AI™ (AI Troubleshooting on IDX),” to its AI infrastructure “AI Kongming on IDX,” which makes organizations intelligent.
This feature uses AI to comprehensively analyze complaint information, quality data, design data, service history, sales information, and usage environment data, realizing a new AI troubleshooting platform that quickly supports initial decisions on whether a problem is the company’s responsibility or the customer’s responsibility
Background: “Isolating the cause” takes more time than “determining the cause.”
In the case of measuring instrument manufacturers, when a complaint arises, multiple departments such as sales, quality assurance, design, service, and manufacturing become involved in the investigation, and it is not uncommon for it to take several weeks to more than a month to identify the cause.
especially,
Is the problem with the product or design?
Is the cause due to the customer’s usage or installation environment?
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Is it due to external environmental factors or third-party factors?
A lot of time and money is spent on dividing up responsibilities in this way.
Even with the same symptoms, the cause can often be different, such as noise, condensation, faulty grounding, or wiring errors, and many companies rely on the expertise of experienced veteran technicians.
Source: PRTimes
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