日本語 
Basic Co., Ltd. is pleased to announce the official launch of its AI chatbot service “askrun” and FAQ site creation service “faqrun”.
Both services were developed under the “run Suite concept,” which aims to achieve high quality, low cost, and rapid implementation. By promoting self-resolution in customer inquiries, providing AI-powered initial support, and assisting with the creation and improvement of FAQs, these services help companies build an environment where they can establish a stable customer support system even with limited personnel.
Amidst a worsening labor shortage in Japan, increasing operational productivity and maintaining/improving service quality with limited personnel has become a critical management challenge common to many companies.
In particular, in the area of customer service, the advancement of digitalization has led to a diversification of inquiry channels and customer touchpoints, further increasing the speed, accuracy, and quality standards required for responses. It is becoming increasingly important for companies to build a system that can handle inquiries smoothly with a small number of people without compromising the customer experience.
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Through our “formrun” service, which supports inquiry handling starting from a form, we have been working with many companies on their customer support operations. What we have seen is that a lot of time is being spent on answering similar inquiries, internal checks, and maintaining and updating FAQs, leaving insufficient time for the business improvements and enhancement of customer support quality that should be the focus. The burden of handling inquiries is not just a matter of workload, but can also lead to delays in responses, reliance on individual employees, and lost opportunities.
As a solution to these challenges, there are high expectations for the use of AI chatbots and FAQ tools.
On the other hand, many conventional services are either highly functional but have high implementation and operational costs, or are easy to implement but have issues with answer accuracy and ease of operation.
As a result, for many workplaces, the “easy implementation of AI that immediately reduces workload” has not yet been fully realized.
Against this backdrop, we will offer the AI chatbot service “askrun” and the FAQ site creation service “faqrun” to help reduce the burden of handling inquiries and improve the quality of customer service. Leveraging the expertise in inquiry handling cultivated through “formrun,” we will provide services that are easy to implement even without specialized knowledge and can be started at a low cost, thereby supporting companies in building a stable customer service system even with limited personnel.
SOURCE: PRTimes
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