日本語 
ZEALS Inc. has launched its AI customer service agent for “Duncan,” a custom suit shop run by Onoue Textile Co., Ltd., using the LINE messaging app. This change will improve customer engagement and support, especially after hours. It tackles a major challenge for the retailer with 120 employees.
With the ZEALS AI Agent, Duncan can now respond to customer inquiries anytime. This allows for real-time help, answering questions and giving product suggestions. Customers can choose fabrics and book fittings before their visit. This cuts down on in-store consultation time and improves the personalization experience.
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AI-driven service adoption fits into retail trends of digital change and conversational commerce. This is especially true in Japan, where LINE is a key communication platform. AI tools help boutique retailers like Duncan keep high-quality, human-like interactions. They can do this without hiring more staff. This approach boosts customer satisfaction and makes operations more efficient.
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