Prodilight Inc., a company promoting digital transformation in telephones, has collaborated with Pasona Japan General Affairs Department Inc. to release a linkage service page between the cloud PBX “INNOVERA” and the business application development cloud service “kintone”.
When kintone and INNOVERA are linked, the phone call history obtained by INNOVERA can be imported into kintone and synchronized with the customer response history. This means that telephone response work can be managed together with customer information and inquiries. Not only does this improve work efficiency, but by centrally managing and visualizing the content and response status of customer inquiries, it also prevents missed responses and duplicate responses, leading to improved customer response quality.
Main useful functions that can be used through collaboration
Pop-up response history when receiving a call
When a call comes in, the system will automatically pop up a list of “past response history” and “who handled the call” based on the incoming phone number. Since past response history and incoming and outgoing calls are also displayed at the same time, you can see who has handled the call and how they have handled the customer before you pick up the phone, allowing you to respond with ease.
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Acquiring call history data
Call history from landlines, smartphones, and PCs connected through INNOVERA is synchronized and reflected in kintone. It is possible to specify a period from the history list on kintone to obtain the date and time, line used, call origin, call recipient, call type, call status, call duration, and call recording data.
Call audio can be played on kintone
You can play back the audio of phone calls recorded with INNOVERA directly from kintone. The audio data is stored on the INNOVERA side, and only a link to play the audio is placed on the kintone side, so it does not take up space on the kintone contract.
SOURCE: PRTimes
