Tech

Sakura KCS Deploys ENSOU Chatbot to Boost Efficiency

It aims to automate responses for more than 500 monthly internal inquiries, lessen its dependency on personnel, and improve overall business efficiency. Sakura KCS Co., Ltd., a Tokyo-based comprehensive information services company under the SMBC Group, announced it has teamed up with Kobe-based AI startup Digeon Inc. to deploy ENSOU, a generative AI chatbot, across its information systems department. The collaboration signifies a strategic effort to empower AI in its work to optimize operations within the IT services company and address the growing burden of knowledge management tasks internally. Tackling Internal Knowledge Challenges Sakura KCS offers a wide range of internal and external IT services for various financial, public, and private companies. The company's information systems department has constantly struggled to handle the repetition that came with internal inquiries. Manual…