Martech

TechMatrix and Vottia Unite to Boost AI Customer Support

TechMatrix Corporation has joined hands with Vottia Inc. to link its contact center CRM ‘FastHelp’ with Vottia’s AI agent platform ‘maestra.’ The connection runs through a new MCP server developed by TechMatrix. The arrangement enables communication between these two systems, which in turn facilitates the application of AI automation in customer support. The concept is quite straightforward: speed up, lighten and smarten up contact centers without imposing additional layers of work. Here’s what this actually means in action. The integration lets maestra reach into FastHelp and pull live data like customer info, product details, and ticket history. Thus, in the event of a customer calling, the machine learning model would practically perform the identification, get a history of the communication, and then make a decision regarding the next step. For…