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Customer Experience
Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large Action Models. The goal is simple. Move customer service AI from answering queries to actually completing tasks across…
360Channel’s AI Caster teams up with CoeFont voice platform
360Channel Inc. has begun API integration between its AI technology-based information dissemination…
L is B Unveils Beta of On-Site AI Tool ‘Direct Assistant’
L is B Inc. is pleased to announce that it will begin…
KUL Corporation introduces “Narleful Chat” conversational AI
KUL Corporation has developed "Nareful Chat," a secure, interactive, generative AI chat…
NEC Platforms adds carrier connection to UNIVERGE BLUE
NEC Platforms will begin offering a direct connection model for its UNIVERGE…
Sky Unveils SKYSEA Client View Ver.21 with AI Assistance
Sky has launched SKYSEA Client View Ver.21. This latest version of their…
NTT-AT Launches In-Person Version of Globejoy Assistant
NTT Advanced Technology Corporation will begin offering a face-to-face version of its…
United Arrows Co introduces “Mail Dealer” Service
United Arrows Co., Ltd. has introduced Mail Dealer, an email sharing and…
Prodilight Expands Telful with Advanced Call Management
Prodilight has rolled out new updates to its telephone management service, Telful…
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