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Customer Experience
Genesys has introduced the Genesys Cloud Agentic Virtual Agent, built using Large Action Models. The goal is simple. Move customer service AI from answering queries to actually completing tasks across…
Morisawa Launches Web Font Pro for Big Sites/Cloud
Morisawa has made a new proposal for Morisawa Fonts which proposed Web…
Frogwell Launches Agentforce Support for Call Centers
Frogwell Inc. will begin offering implementation support services for call centers using…
Microsoft struggles to make Copilot a mainstream AI chatbot
Microsoft is facing an uphill task in converting its enterprise domination into…
GNext partners with Verbex to advance voice AI in support
GNext is moving into voice driven CX and has started working with…
GNext and Verbex Partner to Advance Voice AI in Support
GNext has kicked off a collaboration with Verbex Inc. and the whole…
TIS and Agrex launch AI-powered Contact Center Service
TIS Inc., a member of the TIS INTEC Group, and AGREX Inc.…
Infomart Debuts ‘Data Conversion Support’ Invoice Tool
Infomart Corporation, which uses the power of digital technology to streamline all…
Rakus forms capital and business alliance with Plus Alpha
Rakus Co., Ltd. and Plus Alpha Consulting Co., Ltd. have made a…
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