Customer Experience

NICE and AWS partner to simplify enterprise AI automation

NICE announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS). The collaboration will tightly integrate AI, cloud, and automation technologies to transform how companies deliver customer service. By combining NICE's industry-leading AI platform, CXone Mpower, with the strength of AWS AI/machine learning services, such as Amazon Bedrock and Amazon Q Business, the SCA will empower companies to unify disconnected service operations, streamline complex workflows, and deliver smarter, faster, and more connected experiences. This agreement highlights NICE and AWS' shared commitment to helping organizations optimize operations, reduce complexity, and improve performance across all workflows. NICE and AWS are working together to make it easier for enterprises to execute end-to-end automation strategies that address changing needs and deliver real-time outcomes and value. Through this collaboration, organizations will benefit from…